Imagine, you're in a meeting. You've got an insight to share. You wait for the right moment: maybe a pause in the conversation. You listen carefully as others exchange ideas back and forth. Finally, the right moment comes! You lean forward and open your mouth... and then you close it. The meeting ends, and you haven't shared your valuable insight.
Do you need to have conversations to come up with new ideas? Perhaps you're discussing how to get new clients, how to automate a process, or how to satisfy an angry customer.
Many years ago, I borrowed 20 dollars from a colleague. I'm embarrassed to say that I completely forgot about it. Many months later, my colleague told me he'd felt upset that I never paid him back even though he was sure I'd probably just forgotten. When I asked him why he never just asked me for the money, he said that he would have felt awkward.
When you are having a conversation, do you spend more time thinking about how to express yourself well – or how to listen well?
We all know the price we pay when there are misunderstandings. We waste time, energy and resources. We may also damage morale, support, and even entire relationships.
Great communicators take an assertive role in every conversation they have. They navigate their conversations.
I recently had an unpleasant encounter with a sales clerk at a shoe store. He was serving me while I tried to find the correct size of a gorgeous little pair of red pumps. As he was serving me, he answered a personal phone call, and I was left waiting while he joked around on the phone.