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3 Easy Steps To Improve Your Active Listening
It’s been an amazing year at work and you’ve just been promoted to be the head of your team. You’ve held leadership roles in school before, but this time it’s a big step ahead in your career. As you revel in your success, you start to think, “Can I truly lead this team?”
Every stepping stone is always an opportunity for learning lessons, and one of the fundamental skills I always prioritise is active listening. In many ways, good listening skills are the basic foundation of any leadership role – they give you a better understanding of the people you work with and the team you lead.
There is a distinct difference between hearing what someone has to say, and listening to the message behind it. While hearing is a physical process, listening actually deals with inference skills and deciphering what someone has to say.
Luckily for most of us, Active Listening is a skill that can easily be taught, as long as we make a conscientious effort to improve ourselves. In fact, you can start with these easy steps.
1. Make Eye Contact With The Speaker
Keeping eye contact with the speaker builds a bond and a connection that keeps you truly in tune with the conversation. There are no distractions, no other visual cues, just you and the speaker making soft but direct eye contact, communicating with one another. Moderate your thoughts so you can keep a clear mind and concentrate on what the speaker has to say. As some would say, keep your eye on the prize.
2. Run Through What The Speaker Is Saying In Your Head
Allow what the speaker is saying to sink in and reverberate through your head. This gives you a chance to absorb the message and infer whatever the speaker is saying. If you don’t understand any part, or if something is confusing, ask the speaker to repeat or reiterate his point. Clarifying your understanding of the information will assure the speaker that you’re genuinely listening to them, and this is a great a step in the right direction.
3. At The End, Summarise The Whole Conversation
Run through the key points of the conversation when it’s time to come to a conclusion. By saying it aloud and paraphrasing your understanding, this reaffirms what you understand, you can clarify any doubts with the speaker. Not only does paraphrasing help to deepen your understanding, it also gives the speaker a sense of comfort that you have actively listened and caught on to what they have to say.
No matter what your seniority is in the organisation, you must not underestimate the importance of good listening skills. In many ways, as you progress higher in the management hierarchy, it would serve you well to practice active listening even more.
Listening increases your Emotional Quotient, which in turn increases your ability to influence, persuade and negotiate. How you listen conveys your attitude to the other person, and helps to make an exchange successful. By reaping the benefits from listening to the voices from all levels, we can truly build better relationships and create better businesses by being more productive as responsible leaders.
If you want to join one of the many leaders learning effective business communication, check out my online virtual training program – www.ShirleyTaylorVT.com. I will work with you step-by-step to help you craft clear, concise messages that build great relationships and achieve better results.
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© Shirley Taylor.
Shirley is a high-energy, high-content speaker who is passionate about motivating individuals to make a real difference in our automated world. With inspiring stories and a fun style, she engages audiences quickly, and encourages them to embrace high-touch as well as high-tech so they can connect with heart.
Shirley has been a trusted member of the professional speaking and training community for many years, and has received several awards for her services in leadership. She served as Asia Professional Speakers Singapore President 2011-12 and as Global Speakers Federation President 2017-18. She has spoken in almost 20 countries all over the world.
Author of 12 books published by international publishers, Shirley has established herself as a leading authority in workplace communication, business writing, and email. Her international bestseller Model Business Letters, Emails & Other Business Documents 7th edition has sold over half a million copies worldwide and been translated into 17 languages.
If you would like Shirley to speak at your next event, visit shirleytaylor.com.
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