Building Great Relationships2018-02-01T10:58:44+00:00

Resources – Shirley’s Articles For Reprint

Building Great Relationships

The ultimate key to your success and happiness

The route to professional effectiveness is not only paved with knowledge and experience, but also with relationships. If people avoid you, it will be very difficult to do your job. If you are to make successful connections – connections you can count on when you have new ideas and goals – you need to develop great working relationships.

Here are five steps you can take if you want to make great connections:

  1. Increase your credibility

    Your credibility is the extent to which others believe what you tell them. Very often at work you will have to convince people of your point of view. You need credibility for this, so you need to gain respect, create trust, and build rapport. This won’t happen if you engage in office politics and gossip, or if you are inconsistent in your responsibilities. Credibility comes with transparency, engagement, and honest hard work.

  2. Find common interests

    Dale Carnegie said, “You can make more friends in two months by becoming interested in other people than you can in two years by trying to get the other person interested in you.”

    How many people in your office do you really know? Make an effort to get to know your colleagues and clients so that you can build on commonalities. Making an effort to gain eye contact, spark up a conversation, smile, even just nod and say ‘hello’ is also a much more enjoyable and rewarding way to spend your day.

  3. Be courteous

    I see people walk through an office in the morning, eyes down, headphones in their ears, without even acknowledging anyone around them. We’re all busy. We all have a lot of things on our minds. But that’s no excuse for rudeness. Everyone has a right to work in a cordial environment, and work flows more smoothly when the atmosphere and the people in it are pleasant. Put a smile on your dial, and be civil.

  4. Make others feel important

    Feeling unimportant or unappreciated is extremely de-motivating. If you are a manager, make an effort to talk to your staff about something other than business from time to time. Ask them about their families, their upcoming holiday, their weekend. Listen to them. Show you are approachable. By doing this you will win their respect, and at the same time you’ll learn more about your staff and will pick up useful information that will help you guide and motivate them.

    One of the most fundamental rules of developing relationships is to respect other people’s feelings. We all like to be recognised and appreciated. If you want to make friends and enhance your reputation as a great communicator, learn how to make others feel important.

  5. Show humility

    Humility involves maintaining our pride about who we are and about our achievements, but without arrogance. Humility means having a quiet confidence and being content to let others discover your talents without having to brag about them.

    Interestingly, very often the higher people rise and the more accomplishments they have, the higher their humility index. If you want to improve your relationships, practise humility. It’s a strength, not a weakness.

Most people would agree that their satisfaction at work is largely derived from the way they, their colleagues and their clients communicate. As with any other endeavour, the more you put into it, the more you’ll get back. When you start practising these basic success tools for building great relationships, you will see the massive rewards they can bring, both personally and professionally.

All articles are copyright © Shirley Taylor. All rights reserved. This information may not be distributed, sold, publicly presented, or used in any other manner, except as described here.

Permission to reprint all or part of any article in your magazine, e-zine, website, blog or organisation newsletter is granted, as long as:

  1. The entire credit line below is included*.
  2. The website link to is clickable (live)**.
  3. You send a copy, PDF, or link of the work in which the article is used when published.

This credit line must be reprinted in its entirety to use any articles by Shirley Taylor:

* Credit line:
© 2013 Shirley Taylor.
Shirley Taylor is a recognised leading authority on business writing and communication skills. For almost 30 years she has presented keynotes and training programmes that help people and organisations boost communication skills and develop great relationships both orally and in writing. Shirley is bestselling author of 12 books, including Model Business Letters, Emails and Other Business Documents, which has sold half a million copies worldwide and has been translated into many languages. If you would like Shirley to speak at your next event, visit

** The above website link to must be clickable to receive permission to reprint the article.