Speak To People, Not Machines2019-06-13T16:15:23+08:00

Resources – Shirley’s Articles For Reprint

Speak To People, Not Machines

In this era of Facebook, Twitter and email, crucial face-to-face communication skills have been lost or put aside indefinitely. There has been a sharp decline in face-to-face communication in favour of instant contact overload. Because of this, people are losing vital opportunities to connect and network.

Technology is great, and I wouldn’t be without it. But face-to-face communication can give us some of the most enriching experiences. Human interaction keeps you alert and allows you to truly connect with another person, an asset that is completely lost in instant communication. Face-to-face communication is also the most effective form of networking that can contribute to your success.

Here are 8 tips to help you with your face-to-face interactions today:

1.   Initiate Face-To-Face Communication

Email is fast, but it can be easily misinterpreted, leading to sticky situations. More information is relayed with face-to-face communication. Especially if there is a chance of conflict, meet in person to diffuse negative feelings and enforce the understanding that we all have emotions and can be sensitive to issues. Meet in person to establish real connections.

Feeling burnt out in the middle of your working day? Have a ‘human moment’! It keeps our brains sharp and alert and stimulates emotional reactions.

A ‘human moment’ can give you that burst of energy you need while at the same time connecting you to another person, making your day feel that much more successful.

2.   Be Aware Of Body Language, Facial Expressions And Eye Contact

Use these tools to your benefit. Visually convey interest, openness and attention. Be sure to watch the other person for visual subtleties, but be careful not to misinterpret.

3.   Keep Your Eye On The Goal

Social chit-chat is good, but don’t forget why you wanted to initiate communication in the first place. Use face-to-face contact to help you clarify your message. It allows you to make sure that the message is understood and well received.

4.   Make The Conversation Count

Do not drift through topics. Pay attention to the conversation and the people involved. You want to be able to walk away remembering what was discussed and feeling like the interaction was successful.

5.   Be Real And Sincere

Be there in the present, not in your own head or, even worse, on your phone. Stay alert to speak with confidence and interest. Give the other speaker your full attention.

6.   Be Sensitive To The Other Person’s Time

Do not spend 20 minutes when you asked for 10, and don’t side step around issues. Staying present will allow you to communicate clearly and contribute to a successful conversation.

7.   Be Prepared

Know what the topic of the conversation is before you start. If discussing ideas with a colleague or superior, know what you want the outcome of the conversation to be.

8.   Face To Face Communication Is Collaboration

Every communication is give and take. Take the initiative to start face-to-face communication and give the other person your full attention.

Face-to-face communication is the most complete, most powerful form of conversation. Do not avoid it, but embrace it and make it work for you. Do not pass up the opportunities that come from connecting with another person.

To help you, I’ve put together a checklist of reasons why your writing style may not be working as effectively as it should.

This checklist also contains my top 10 strategies for improving the business writing style throughout your organisation.

Please send me your checklist.

All articles are copyright © Shirley Taylor. All rights reserved. This information may not be distributed, sold, publicly presented, or used in any other manner, except as described here.

Permission to reprint all or part of any article in your magazine, e-zine, website, blog or organisation newsletter is granted, as long as:

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© Shirley Taylor.
Shirley is a high-energy, high-content speaker who is passionate about motivating individuals to make a real difference in our automated world. With inspiring stories and a fun style, she engages audiences quickly, and encourages them to embrace high-touch as well as high-tech so they can connect with heart.

Shirley has been a trusted member of the professional speaking and training community for many years, and has received several awards for her services in leadership. She served as Asia Professional Speakers Singapore President 2011-12 and as Global Speakers Federation President 2017-18. She has spoken in almost 20 countries all over the world.

Author of 12 books published by international publishers, Shirley has established herself as a leading authority in workplace communication, business writing, and email. Her international bestseller Model Business Letters, Emails & Other Business Documents 7th edition has sold over half a million copies worldwide and been translated into 17 languages.

If you would like Shirley to speak at your next event, visit shirleytaylor.com.

** The website link to shirleytaylor.com must be clickable to receive permission to reprint the article.