Resources – Shirley’s Articles For Reprint

Using Positive Words To Get Positive Results

Presenting yourself as an optimist is a well-proven strategy of success.
This works in writing too.


Using positive words and positive phrases will enhance the tone and improve the effectiveness of your writing.

Into Practice

Check out how the positive tone improves these sentences:

Negative: If you do not return your form before 2 August, it will be too late for you to attend the conference.
Positive: Please return your form before 2 August to register for this conference.


Negative: We will not be able to supply you with the books unless your full delivery address is provided.
Positive: Please let us have your address so we can deliver the books.


Negative: Our shop closes at 10pm every day and all day on Sunday.
Positive: Our shop opens from 10am to 10pm from Monday to Saturday.


Negative: Purchases over $1,000 cannot be approved by anyone else except the Sales Manager.
Positive: The Sales Manager must approve purchases over $1,000.


Negative: This model is very popular, but it only does 35 miles per gallon.
Positive: This model is very popular, and it does 35 miles per gallon.

All articles are copyright © Shirley Taylor. All rights reserved. This information may not be distributed, sold, publicly presented, or used in any other manner, except as described here.

Permission to reprint all or part of any article in your magazine, e-zine, website, blog or organisation newsletter is granted, as long as:

  1. The entire credit line below is included*.
  2. The website link to is clickable (live)**.
  3. You send a copy, PDF, or link of the work in which the article is used when published.

This credit line must be reprinted in its entirety to use any articles by Shirley Taylor:

* Credit line:
© Shirley Taylor.
Shirley is a high-energy, high-content speaker who is passionate about motivating individuals to make a real difference in our automated world. With inspiring stories and a fun style, she engages audiences quickly, and encourages them to embrace high-touch as well as high-tech so they can connect with heart.

Shirley has been a trusted member of the professional speaking and training community for many years, and has received several awards for her services in leadership. She served as Asia Professional Speakers Singapore President 2011-12 and as Global Speakers Federation President 2017-18. She has spoken in almost 20 countries all over the world.

Author of 12 books published by international publishers, Shirley has established herself as a leading authority in workplace communication, business writing, and email. Her international bestseller Model Business Letters, Emails & Other Business Documents 7th edition has sold over half a million copies worldwide and been translated into 17 languages.

If you would like Shirley to speak at your next event, visit

** The website link to must be clickable to receive permission to reprint the article.