Why Customers Get Angry Even When You're Polite – and How to Avoid it
by Marianna Pascal Marianna conducts regular public workshops with STTS Training. Find out more at http://www.sttstraining.com/calendar.html I recently had an ...
Punctuate Properly Please!
Incorrect punctuation not only changes the meaning of your writing, but it can also cause your reader to lose focus ...
Do You Care What People Think?
When you wake up in the morning, why do you take a shower, wear freshly ironed clothes, fix your hair ...
Business Writing: Keep It Simple,
But Not Too Simple
So many people today are using misspellings for words, like de (the), dat (that), wud (would), tot (thought), frens (friends), ...
Show Your Smile in Emails
With so many emails to write and time being an issue, too many emails are purely ‘transactional’. They just ...