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I’m often surprised that some people have a lot of trouble acknowledging good work, or saying a simple "thank you" for a job well done.

Feeling unimportant or unappreciated is extremely de-motivating. If you are a manager, make an effort to talk to your staff about something other than business from time to time. Ask them about their families, their upcoming holiday, their weekend. Listen to them. Smile. Show you are approachable. By doing this you will win their respect, and at the same time you'll learn more about your staff and you’ll pick up useful information that will help you guide and motivate them.

One of the most fundamental rules of developing relationships is to respect other people's feelings. We all like to be recognised and appreciated. If you want to make friends and enhance your reputation as a great communicator, learn how to make others feel important.

When was the last time you said ‘thank you’?