Article written by Marianna Pascal It's easy to write policies and procedures well! That is the first thing I tell ...

When you are talking to someone face-to-face, you have lots of visual clues to help you – your tone of ...

I read recently that 81% of readers felt that poorly written material wastes a lot of time.   Yes, 81%! It's ...

Do you think you'll impress readers by using big words? Do you use phrases like Please be informed? Kindly find ...