Most people today spend approximately 20-25 per cent of their time writing. Email and business writing skills have never before been so crucial. However, studies reveal that many messages are unclear, confusing, and long-winded.
As a result, workers are losing hours reading messages, missing key information, wasting time and making errors.

Effective communication and business writing have been my passion for over 30 years. I’ve worked with hundreds of organisations and thousands of individuals helping them to write clearly and concisely. In turn, this enhances everyone’s productivity, efficiency, and results.
Here’s what two participants said:
“Thank you Shirley for bringing back my enthusiasm for writing good letters and emails. You are a fantastic trainer.”
“OMG! This is the most superb and enjoyable training I’ve ever attended. Very educational and so many takeaways that I can use immediately.”
If you or your team members are experiencing any of these challenges, I would love to help you:
- Your team’s emails are often vague, confusing, and long-winded
- People are spending too long on the writing process
- You are not receiving the right responses to your emails
- There is a lot of ding-dong going on, with back-and-forth emails
- You want to bring everyone in line using the same style and voice
- Writing in your organisation is often unclear and long-winded
- Writers often don’t know where to start, and readers are confused

Let’s chat
Give me a call, drop me a note on sms or WhatsApp, or send me an email.
I’d love to hear from you and discuss how we can work together.
Shirley Taylor
+65 9635 5907