Malcolm Gladwell, author of The Tipping Point, notes that there are three types of people involved in the phenomenon of word of mouth, and one of them is Connectors. While Gladwell is looking at character traits to clarify personality types, it seems to me that the same can be said for different positions as a function of the job. Certain careers seem bring out the connector in all of us, and one of those careers is that of administrative support.
As we move further into the 21st century, secretaries should continue to do what they have been doing in the past… Take every opportunity to develop, to grow, to learn, to adapt and to move with the times. There will always be a need for well-qualified and experienced secretaries who make a continuing commitment towards increasing skills and competencies. So, go on secretaries, show that you are truly ‘Ambassadors of Excellence’. You have certainly come a long way, and with your role evolving all the time, the future looks very exciting – and the only way is UP!
I was a secretary for nine years in the seventies in my hometown of Sheffield, England.