Shirley's Articles / Business Writing

Great Grandfather LIVES!!

In my workshops I always joke about ‘Great Grandfather writing’ and wonder how come so many young people still use so many old-fashioned expressions. I tell people regularly that we should keep our business writing simple (KISS = keep it short and simple) and use everyday language that everyone understands.

The reason for this was brought home to me recently when a friend sent me this email that he had received from his accountants:

Dear Mr Johnson

Thank you for your email of even date. For the audit of Turner Communications Pte Ltd, kindly furnish us a copy of the company’s Balance Sheet, Expenses statements and all the invoices/bills (incorporation and legal fees, etc) paid by the holding company to our office at the earliest.

We will revert to you on the treatment of the Intangible Asset and the financials of Turner Communications Inc as soon as possible.

Should you have any queries, please do not hesitate to contact us.

Best regards
Bernard Williams

What a load of gobbledegook and long-winded jargon! I knew people were still writing in an old-fashioned way, but it seems some people take this a little further than most – and this message just proves it!

In 21st Century business language, this message should read:

Dear Mr Johnson

Thank you for your email today.

For the audit of Turner Communications Pte Ltd, we will need a copy of the company’s Balance Sheet, Expenses statements and all the invoices/bills (incorporation and legal fees, etc) paid by the holding company. Please send these to me as soon as possible.

I will be in touch with you soon on the treatment of the Intangible Asset and the financials of Turner Communications Inc.

Please give me a call on xxxxxxx if you have any questions.

Bernard Williams

NB: “even date” was Great Grandfather’s term for ‘today’. When I was a secretary in 1973, my old Chairman used to use “ult” for last month and something else that I can’t remember for next month (if anyone can recall, please write and let me know).

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Shirley is an international bestselling author. She has established herself as a leading authority in email and business writing skills. Her international bestseller Model Business Letters, Emails & Other Business Documents 7th edition sold over half a million copies worldwide and has been translated into 17 languages. Her book Email Essentials reached #2 in the USA for publishers Marshall Cavendish International. Find out more about Shirley at shirleytaylor.com.

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