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10 Tips For Conflict Resolutions In The Workplace

Communication is all about bringing people together and understanding each other. With so many different people and personalities in our workplace, it’s no wonder there’s sometimes conflict. If conflict is not handled constructively and positively, the results could be very damaging. But it doesn’t need to be that way.

Here are some tips to help you when conflict arises:

  1. Don’t let anger control you. Reacting on negative emotions is the worse thing you can do. Before you do anything stop, take a deep breath, and think.
  2. Acknowledge the conflict. If there is a problem, don’t pretend there isn’t.
  3. Don’t gossip. Whether it is your issue or others, this will only lead to further conflict.
  4. Talk directly to the person you need to talk with. Not by email or text, but face to face. Keep others out of it, unless a mutual trusted mediator is needed.
  5. When you are prepared to discuss the problem, come with solutions.
  6. Try to understand the other person. Put yourself in their shoes and remember to be respectful.
  7. Use your active listening skills. Put your focus firmly on the person speaking, engaging and encouraging the speaker to voice his or her views.
  8. Keep your emotions in track. Share your thoughts and feelings, but do not get overwhelmed or lose your cool.
  9. Check for understanding. When it is your turn to speak, make sure you are clear and that the listener understands what you are trying to say.
  10. Keep the lines of communication open and keep an open mind. Conflicts are an opportunity to learn great lessons.

Communication is our lifeblood. As with every other endeavour, the more you put into it, the more you will get back.

Remember: You listen. You talk. Things change.

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© Shirley Taylor.
Shirley is a high-energy, high-content speaker who is passionate about motivating individuals to make a real difference in our automated world. With inspiring stories and a fun style, she engages audiences quickly, and encourages them to embrace high-touch as well as high-tech so they can connect with heart.

Shirley has been a trusted member of the professional speaking and training community for many years, and has received several awards for her services in leadership. She served as Asia Professional Speakers Singapore President 2011-12 and as Global Speakers Federation President 2017-18. She has spoken in almost 20 countries all over the world.

Author of 12 books published by international publishers, Shirley has established herself as a leading authority in workplace communication, business writing, and email. Her international bestseller Model Business Letters, Emails & Other Business Documents 7th edition has sold over half a million copies worldwide and been translated into 17 languages.

If you would like Shirley to speak at your next event, visit

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