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5 Business Email Habits You Need To Stop Right Now
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Email has become an integral part of most people’s day. We use it for family and friends, co-workers, clients, and more. Email is an incredible communication tool for your business, but are you using it appropriately?
Just like you, I receive dozens of emails every day, and I see plenty of errors and bad habits. I can also tell if someone has not thought through their message, or sent it in haste. As professionals, I think it’s everyone’s responsibility to take the time to get emails right, and if you are to do this there are five habits you need to break right now. Why? Because they make you look lazy and unprofessional.
1. Stop Using Vague Or Outdated Subject Lines
‘Hi’ or ‘Enquiry’ are not good subject lines. If you’re expecting your reader to open an email, give him some idea of what it will be about. Don’t keep your reader guessing by using vague subject lines. Similarly, don’t use old subject lines. If your lunch date with a co-worker has passed, don’t keep using the same thread. Create a new email thread or simply change the subject line to something more relevant to both of you.
2. Stop Using Abbreviations Or Acronyms
Not only are they unprofessional, abbreviations and acronyms could cause confusion or misunderstanding. Not everyone thinks FYA means ‘for your action’! Take the time to consider your reader and spell out the words instead.
3. Stop Writing In One Long Paragraph
Nothing is more disheartening than opening an email only to see that it contains just one very long paragraph. It’s hard to read and makes it difficult for your reader to focus and pick out the key points.
Make your message reader-friendly by leaving a blank line between paragraphs, and start a new paragraph every three to four lines.
4. Stop Sending Vague Messages
Before you even begin typing, it helps if you plan your message first – consider the flow from opening to details to action and then to close. Check through it again when you’re done and ask yourself these four quick questions:
- Have you included all the essential information?
- Can you remove any redundancies?
- Does the information flow smoothly?
- Is the action clearly stated?
5. Stop Sending Messages That Are Just Plain Sloppy
If there are no clear goals in your email, some misspelled words, long-winded sentences, and if you never bothered to double-check it before you hit send, you can bet your email might just end up in the bin.
I hope you will resolve to work on ensuring that you and your company make a great impression on email. Structure your messages logically with an introduction or some back story (Thanks for your call, etc), add the details, tell the reader what action you want, and end with an appropriate close.
The bottom line in all email communication is this: what you write and how you write it will affect what people think of you and your organisation, so it’s important to help yourself and respect your reader by using email appropriately.
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© Shirley Taylor.
Shirley is a high-energy, high-content speaker who is passionate about motivating individuals to make a real difference in our automated world. With inspiring stories and a fun style, she engages audiences quickly, and encourages them to embrace high-touch as well as high-tech so they can connect with heart.
Shirley has been a trusted member of the professional speaking and training community for many years, and has received several awards for her services in leadership. She served as Asia Professional Speakers Singapore President 2011-12 and as Global Speakers Federation President 2017-18. She has spoken in almost 20 countries all over the world.
Author of 12 books published by international publishers, Shirley has established herself as a leading authority in workplace communication, business writing, and email. Her international bestseller Model Business Letters, Emails & Other Business Documents 7th edition has sold over half a million copies worldwide and been translated into 17 languages.
If you would like Shirley to speak at your next event, visit shirleytaylor.com.
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