Resources – Shirley’s Articles For Reprint

Don’t Write Like A Robot. Make A Human Difference.

In the past few decades, our whole world has changed in so many different ways. But there’s still one major area of our lives where many people are stuck in the past. And because of this, it’s wasting time, lowering productivity, losing trust, and ruining reputations.

Over the past 20 years, I’ve helped a lot of individuals and organisations with this challenge. And the great thing is, some simple changes can really make a huge difference.

So what is this one major area where many people are stuck in the past? Well, it happens every day when we put our fingers on our keyboards… to write emails.

But with so many advances in technology over the years, how much has our writing changed? Let’s compare two emails.

Email 1: Robot: The language here is very similar to what our ancestors typed on manual typewriters in the first half of the 20th century! This could be written by a robot that’s programmed to perfection! Sadly, this is typical of much of the writing being used in many organisations today. It’s cold, formal and distant.

Email 2: Human: This email is clearly written by a human. It’s warm, friendly, and there’s a real connection. We can hear the human voice, and we can feel the human touch.

Today, readers want to read messages that are simple, clear and understandable. Readers need to know exactly what to do and how to reply. Writers need to use plain language that’s easy to write, easy to read, and easy to understand. This involves using short, clear sentences and everyday words, in active voice, with no redundancies or jargon.

Good writing can make a huge difference. One company produced a clearer bill in plain English and they saw customer enquiries fall by 25% every quarter. When another organisation rewrote one letter in plain English, they received 11,000 fewer phone calls than in the previous year.

Don’t be a robot. Make a human difference

I would love to work with you and your organisation to bring back the human touch to all your communications. Let’s encourage all our teams to make a human difference. Check out my popular signature business writing programme here. I can customise this training specially for you and do this as half-day, one-day or two-day. Just let us know what works for you.

All articles are copyright © Shirley Taylor. All rights reserved. This information may not be distributed, sold, publicly presented, or used in any other manner, except as described here.

Permission to reprint all or part of any article in your magazine, e-zine, website, blog or organisation newsletter is granted, as long as:

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© Shirley Taylor.
Shirley is a high-energy, high-content speaker who is passionate about motivating individuals to make a real difference in our automated world. With inspiring stories and a fun style, she engages audiences quickly, and encourages them to embrace high-touch as well as high-tech so they can connect with heart.

Shirley has been a trusted member of the professional speaking and training community for many years, and has received several awards for her services in leadership. She served as Asia Professional Speakers Singapore President 2011-12 and as Global Speakers Federation President 2017-18. She has spoken in almost 20 countries all over the world.

Author of 12 books published by international publishers, Shirley has established herself as a leading authority in workplace communication, business writing, and email. Her international bestseller Model Business Letters, Emails & Other Business Documents 7th edition has sold over half a million copies worldwide and been translated into 17 languages.

If you would like Shirley to speak at your next event, visit shirleytaylor.com.

** The website link to shirleytaylor.com must be clickable to receive permission to reprint the article.