Punctuate Properly Please!2018-02-01T10:58:30+00:00

Resources – Shirley’s Articles For Reprint

Punctuate Properly Please!

Incorrect punctuation not only changes the meaning of your writing, but it can also cause your reader to lose focus on what you are saying. Instead, readers will start thinking about how you are saying it and why it sounds to them. They won’t get you meaning, and they may not reply to your key points. Punctuation matters!

In practice

Let’s look at some of the primary uses of commas in business writing:

  • Use a comma between two complete thoughts (i.e. full sentences) that are connected by a coordinating conjunction like and, but, or, yet, and so.
The email was sent on Monday, but John did not receive is until Thursday.
The expansion of our business is a long-term project, and we need an efficient management consultant to advise us.
Becky has submitted her resignation, so she will be leaving at the end of the month.


  • Use a comma after introductory phrases.
After replacing the carriage in the laser printer, please make sure the door closes completely.
As soon as we obtain additional revenue, we can buy new stock.
If you want to pass all your exams, you will need to work hard.


  • Use commas to separate items in a list.
The committee will comprise Sue, Kara, James and Lynn.
We need to order more envelopes, paper and staples.


  • Use a comma before and after information that could be placed in brackets.
The new employee, Mary, will start work on Monday.
The new shopping mall, which opens on Monday, has 43 stores.
We need John, and possibly Doreen as well, to help with this project.


Finally, check out this sentence, which could be read in two ways

Mary, my assistant, will call you soon.
In this example, Mary is ‘my assistant’.

Mary, my assistant will call you soon.
Without the second comma, Mary is the person you are talking to.


All articles are copyright © Shirley Taylor. All rights reserved. This information may not be distributed, sold, publicly presented, or used in any other manner, except as described here.

Permission to reprint all or part of any article in your magazine, e-zine, website, blog or organisation newsletter is granted, as long as:

  1. The entire credit line below is included*.
  2. The website link to shirleytaylor.com is clickable (live)**.
  3. You send a copy, PDF, or link of the work in which the article is used when published.

This credit line must be reprinted in its entirety to use any articles by Shirley Taylor:

* Credit line:
© 2013 Shirley Taylor.
Shirley Taylor is a recognised leading authority on business writing and communication skills. For almost 30 years she has presented keynotes and training programmes that help people and organisations boost communication skills and develop great relationships both orally and in writing. Shirley is bestselling author of 12 books, including Model Business Letters, Emails and Other Business Documents, which has sold half a million copies worldwide and has been translated into many languages. If you would like Shirley to speak at your next event, visit shirleytaylor.com.

** The above website link to shirleytaylor.com must be clickable to receive permission to reprint the article.